FREQUENTLY ASKED QUESTIONS
We’ve shared some of our most frequently asked questions to help you out. Can’t find the answer you’re looking for? Contact Us
ABOUT BITE CLUB™
Bite Club™ is the loyalty program designed by Daniel’s Donuts for lovers of yum treats. Created to reward our loyal customers, the app will give you access to some amazing freebies. Additionally, the app will spontaneously provide exclusive offers and content for members.
Every donut, drink or pie gets you closer to earning more of your favourite treats. With our Sign-Up offer, you get a BUY ONE GET ONE FREE coupon that you can redeem at one of our participating stores. Additionally, with each visit (or order via our app or website) when you buy a treat, you will collect stamps on your card. Once you have collected 4 such stamps, you will receive our 5th Visit Freebie coupon, which you can redeem for a free regular coffee, pie or donut on your 5th visit to one of our participating stores. What’s more, the app has an Offers section where you will receive access to exclusive offers. You will also have easy access to our online ordering for convenient delivery or to skip the queue instore. You will also receive a reward for your birthday (if you provide your birthday details when you Sign Up)
Download the Daniel’s Donuts app from the iOS App Store or Google Play on your device. Simply follow the prompts to set up your account. You’ll be required to provide personal information to create your accounts such as an email address, post code, mobile number and birthday (optional). You may also sign up via our website.
Bite Club™ rewards & offers can be earned at all our participating stores, and when you order via our app or website. The rewards can be redeemed in store only (unless communicated otherwise). The program is not available at our petrol station and Flinders St locations, or 7-Eleven locations. Stamps can be earned, but coupons cannot be redeemed at Daniel’s Donuts stores that do not sell coffee (Carrums Down & Northland).
FREEBIES & STAMPS
When you scan your barcode instore or order online via our website/app when you make a transaction, you will earn a stamp for every visit / order, which you can view on your loyalty card. Once you have collected 4 such stamps, you will receive our 5th Visit Freebie coupon, which you can redeem for a free regular coffee, pie or donut on your 5th visit to one of our participating stores.
So, the more Daniel’s goodies you enjoy, the more rewards you redeem.
Bite Club™ rewards & offers can be redeemed in store at one of our participating stores (unless communicated otherwise). The program is not available at our petrol station and Flinders St locations, or 7-Eleven locations, or at specialty retailers.
Yes, you are required to sign up in order to collect stamps and freebies.
You can track your stamps on the “Card” section of the app or the website (once you sign in)
If you made a purchase but have not received a stamp on your card, make sure you grab your receipt and contact us at info@danielsdonuts.com.au
Stamps can take up to 10 hours to accumulate but majority of the time they will appear immediately. If more than 10 hours have passed, and the stamps are still not visible please contact us.
Stamps can be collected while ordering via the app or the Daniel’s Donuts online ordering. Orders placed with third party delivery services (Uber Eats, Door Dash, Menulog, iPantry) are not eligible for stamps collections or redemption. The rewards can be redeemed in store only.
No. Rewards and freebies cannot be transferred as they are unique to the account scanned at the time of transaction.
Stamps can be collected on transactions that are made in store, online via our app or web ordering..
Stamps can be collected on full price transactions and cannot be collected on any discounted transactions (for example, seniors discount etc.), or in conjunction with any other promotion.
Orders placed with third party delivery services (Uber Eats, Door Dash, Menulog, iPantry) are not eligible for stamps collections or redemption.
The program is available at participating stores, and is not available at our petrol station and Flinders St locations, or 7-Eleven locations.
POINTS
Our loyal MyJam members have been given 3 months to redeem any points on their cards. Upon the expiry of those 3 months (on 9th July 2025), any unused balance will expire and not be available for redemption.
No stamps will be awarded for items purchased through redemption of points. Stamps will however be rewarded for any purchase that involves a spend (not points).
No. Our point system is being phased out and no new points will be awarded to any member. But don’t worry, all your visits & purchases will earn you stamps instead. Once you collect 4 stamps, you will earn a freebie that you can redeem on your 5th visit / purchase.
You can view your points balance on the app or when you sign in online, under the ‘More’ section. Go to ‘Check My Points’, you will be asked to SIgn In again. Once Signed in, click on the 3 horizontal bars on the top left corner, and you will see your points next to ‘Member Points’.
Alternatively, just scan your member barcode in store and ask our friendly staff at the register.
Access this link to view redemption details for MyJam points.
REWARDS
Rewards and Offers can be redeemed by visiting one of our participating stores.
You can redeem 1 offer per scan.
We make all efforts to ensure that our stores are stocked well to meet any demands. However, there may be a chance that a store runs out of a particular treat that you might be after. In that case, we would encourage you to choose from any of the available treats that the store has at that moment.
The Sign-Up offer is valid to be claimed within a period of 1 month from receiving the coupon.
The 5th Visit freebie is valid to be claimed within a period of 3 months from the date of earning the 4th stamp.
Thanks for downloading the app! It’s the first step to bangin‘ rewards. Make sure you check the “Offers” tab at the bottom of the app screen. This is where the freebies will appear. Your Sign-Up coupon should appear in your app after the sign up process is complete.
Per our terms and conditions, birthday rewards are earned only after your membership has been active for one month. In case your membership has been valid for this period and you still haven’t received your Birthday Reward, contact us at info@danielsdonuts.com.au and we can help!
The free birthday donut is valid from 3 days prior and up to 3 days post the date of birth. This allows plenty of time for you to enjoy your donut without feeling rushed to redeem. Birthday rewards are available after you’ve been a member for one month.
ACCOUNT
Reinstall the app and sign in to view your account details. All rewards are stored against your account therefore any rewards collected will not be lost.
If you wish to cancel your account, please locate the “Permanently Delete Account” button on the “More” tab of the app. If you are unable to locate this, please contact us.
If you have forgotten your password, select the “Forgot Password” button located on the login screen.
No worries, we can help! Contact us at info@danielsdonuts.com.au.
