MyJam is the loyalty program designed by Daniel’s Donuts for donut lovers. Created to reward our loyal customers, the app will allow you to accumulate points with purchases that then can be converted into rewards. Additionally, the app will spontaneously provide exclusive offers and content for members.

Every donut, drink or pie gets you closer to earning more of your favourite treats. Upon sign up you will receive a free donut and the ability to collect points used to redeem rewards. Plus, the MyJam app has an offers section where you will recieve access to exclusive offers. You will also have easy access to our online ordering for convenient delivery or to skip the queue instore.

Download the MyJam app from the iOS App Store or Google Play on your device. Simply follow the prompts to set up your account. You’ll be required to provide personal information to create your accounts such as an email address, mobile number and birthday (optional). You may also sign up via our website and will be able to collect and redeem points with your barcode but will not have access to all the additional amazing offers and content available on the app.

MyJam Rewards is currently being rolled out to all locations but at the moment, points can be earned but not redeemed at our petrol station and Flinders St locations.

Any coupons, freebies or special offers can also only be redeemed at all other stores, excluding petrol station and Flinders St locations.

To claim points from transactions at our petrol station or Flinders St locations, grab your receipt and FILL IN THIS FORM

When you scan your barcode instore or order online via our website/app you will earn 10 points for every dollar you spend. These points are then redeemable for rewards. So, the more Daniel’s you enjoy the more rewards you redeem.

Currently points can only be collected and redeemed at these participating stores. This does not include our petrol station locations.

Yes, you are required to register in order to collect and redeem points.

Your point balance is located on the “Card” tab of the app.

Yes, if you are redeeming instore staff will be able to allocate the amount of points required for the item you are wanting to redeem. Any additional points will remain on your account to redeem whenever you choose. 

We're still rolling out the programme to all of our stores and currently, at our petrol station and Flinders St locations, we're unable to add points on the spot nor redeem any coupons or freebies.

If you made a purchase and need to add those points to your account, make sure you grab your receipt and fill in this form here.

ADD MISSING POINTS

Points can take up to 10 hours to accumulate but majority of the time they will appear immediately. If more than 10 hours have passed, and the points are still not visible please contact us.

Points can be collected and redeemed while ordering via the app or the Daniel’s Donuts online ordering. Orders placed with third party delivery services (Uber Eats, Door Dash, Menulog, iPantry) are not eligible for point collections or redemption.

Points will expire 2 years after they have been added to the account.

No. Points cannot be transferred as they are unique to the account scanned at the time of transaction.

Rewards and Offers can be redeemed instore during a transaction as well as when ordering online via the Daniel’s Donuts app or website.

You can find the redemption chart HERE. Rewards start as low as 350 points!

Per our terms and conditions, birthday rewards are valid after your membership has been active for one month.

Thanks for downloading the app! It's the first step to bangin' rewards. to troubleshoot finding your free donut for signing up, make sure you check the "Offers" tab at the bottom of the app screen. This is where the free donut will appear. You need to verify your email address to see this. Make sure to check your junk folder for the verification email.

The free birthday donut is valid from 3 days prior and up to 3 days post the date of birth. This allows plenty of time for you to enjoy your donut without feeling rushed to redeem. Birthday rewards are available after you've been a member for one month.

No worries, we can help! Make sure you check your junk folder as the verification email may have gone there. If you're hvaing trouble with the link, we'd recommend copy & pasting it into a new browser. If these don't work, contact us and we can help!

Reinstall the app and sign in to view your account details. All points are stored against your account therefore any points collected will not be lost.

If you wish to cancel your account, please locate the “Permanently Delete Account” button on the “More” tab of the app. If you are unable to locate this, please contact us.

If you have forgotten your password, select the “Forgot Password” button located on the login screen.